Our large, private retail client is looking for multiple customer-oriented service/inside sales representatives to start immediately. No experience necessary. Great training, supportive and fun culture, and great quality of life and room to grow.
No cold calling. Not a mega call center. Great chance to be at beginning of something exciting.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Pay is $14/hr with target compensation between $30,000-$45,000 within your first year.
Located in Southwest Charlotte.
Temp-to-hire position to evaluate mutual fit. Goal is to find candidates eager to become a permanent hire after approximately 4 months of training and performance. Eligible for promotions anywhere within the company after 2 years.
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team appointment setting targets
Record all customer comments and summarize conversations in a CRM-type system
Schedule appointments and follow-up contacts as needed
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Set up meetings between prospective customers and Sales Executives
Stay up-to-date with new products/services and new pricing/payment plans
Customize product solutions to increase customer satisfaction
Identify client needs and suggest appropriate products/services
Qualify inbound leads from marketing campaigns as sales opportunities
Respond to customer website requests and inquiries
The ideal candidate will possess the following skills:
Good verbal communication skills
Strong Multi-Tasking ability
Professionalism & Strong Work Ethic
Positive, upbeat, and friendly personality
Desire and drive for excellence
Must enjoy a competitive, fast paced environment
Must submit to and successfully complete background check
Must be able on time and able to commute to Southwest part of Charlotte
Hours rotate with start time as early as 7:15am and end time as late as 8:00pm
Monday through Friday with every other Sat or Sun
Excellent communication and problem-solving skills
High school degree
Ability to multi-task, prioritize, and manage time effectively
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Strong phone contact handling skills and active listening
Team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our Client also offers a comprehensive benefits program including:
Performance Based Bonuses
90 Days Paid Training
Growth and Development along an established career path
Management Opportunities (they promote exclusively from within)
A fun, exciting, and competitive working environment
Medical and prescription coverage
Basic life insurance, 401(k) with company match
Employee Assistance Program
Supplemental benefit plans including dental coverage, short-term disability, long-term disability and supplemental life insurance.
Comprehensive employee recognition programs.
Continued training throughout your employment
Opportunities for career advancement.
College Scholarship Program is available for eligible dependents of employees
Associated topics: agente de servicio al cliente, call center associate, client service, customer care associate, customer service specialist, representante de servicio al cliente, system support, technical assistant, telephone, telephone service representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.