Lead Customer Service Representative - West Valley City, UT
Salt Lake City,
Customer Service/Call Center
4606 W 3500 S
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Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's challenging. And addressing the challenges is being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our members. You'll handle 50 - 70 calls per shift, always remembering to bring compassion and a sense of engagement to enhance the customer experience.
This role is equally challenging and rewarding. You'll interact with customers continuously by phone and in writing. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.
Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
Monitor delegated customer service issues to ensure timely and accurate resolution
Use appropriate communication techniques when responding to customers, particularly in stressful situations
Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures
Place outgoing phone calls to complete follow - up on customer service requests as necessary
HS Diploma / GED or higher
Availability to work varying shifts (weekdays and weekends) with hours anywhere form 6am to as late as 8pm
3+ years of customer service experience analyzing and solving customer problems OR 3+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Experience with Microsoft Office applications; Word, Excel and Outlook, which includes the ability to create, modify, edit and send documents
Ability to multi - task including ability to understand multiple products and multiple levels of benefits within each product
Demonstrated ability in customer service problem resolution and relationship building
UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Optum, UHG, Customer Service, Call Center, Billing, West Valley City, UT
Associated topics: call center, call center associate, call center specialist, customer service associate, phone, platform support, representante de servicio al cliente, system support, telephone service representative, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.