JOB SUMMARY Patient Service Representatives# (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, in many cases they are the first impression our patients/visitors receive when they enter any of our facilities. JOB REQUIREMENTS Experience: PSRs must be competent and knowledgeable of##duties within the medical office setting which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third party payers requirements, ICD-9 # CPT coding, medical records processing, patient contact, transcription, and assists other personnel and physicians in all departments as needed. Other Skills Required: The PSR may have access to highly confidential patient information and must handle # protect the information in accordance with hospital # departmental protocol, HIPAA requirements and the highest level of ethical standards. # Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Core Values Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. Excellence We deliver all services with the highest level of quality, while seeking creative innovation. # # We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
Associated topics: agent, agente de servicio al cliente, call center, customer care associate, representative, service agent, service specialist, support, system support, technical assistant
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.