Procedures and steps on checking in and checking out hotel guests in a professional manner.
Housekeeping cleanliness standards.
Complete room inspections.
Understanding of company and brand standards.
Understanding cost controls.
Review hotel's web site and other social media sites.
Understanding a hotel budget.
Brand guest service score program.
Brand preferred guest program.
Apprentice will rotate between Front Office, Housekeeping, and Engineering during their internship period.
Understanding and application of daily accounting procedures for hotel and Food and Beverage operations including, but not limited to, income audit, accounts receivable billing and reconciliation, accounts payable entry, and cash handling.
May train in the same or lower job classification in other departments, in order to understand the flow of work from other departments to the Accounting Department.
Any other hotel department training as determined by the Accounting Manager.
Any other training as determined by the Field Accounting Manager.
The prompt and efficient service of all meals, snacks, functions, and beverages to the required standards.
Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing, and cash checks.
Maintain just in time inventory for all food and beverage, including alcohol.
Work closely with vendors for all food purchasing needs.
Assist in hiring, training, and scheduling Food and Beverage associates.
Assist in catering and beverage service for special events.
Assist in opening and closing responsibilities.
Understanding of all statutory requirements regarding a Food and Beverage operation, that all licenses, including special licenses, are timely applied for and that the conditions affecting the issues of a liquor license are not jeopardized.
Ensure that regular stock takes are conducted.
Prepare and submit on the required format all information necessary for budgeting purposes, timely and accurately.
Circulate throughout the restaurant and bar and maintain a high profile with customers and staff.
Support with social media efforts.
Assist in preparing sales presentations and new client contracts.
Assist in the creation of signage, circulars, mock ups, e-mail campaigns, on line promotions, etc.
Understanding of company and brand standards.
Enter contact information into contact management systems.
Assist with distribution or delivery of marketing materials.
Understanding of a hotel Sales and Marketing budget.
Build standard templates that can be populated for future sales collateral.
Conduct market research.
Will have the opportunity to participate in and learn about the production side of the industry including client meetings and lunches.
Procedures and steps in the recruiting and hiring process, including: the posting of job openings, reviewing resumes, conducting telephone, web, and in-person interviews.
The importance of employment law and compliance, specifically employment eligibility, confidentiality, proper maintenance of associate files, and forms management.
The inter-relationship of HR and Finance in the areas of new associate paperwork, payroll issues related to onboarding and termination, use of a payroll management database, and report generation.
Associate benefits management issues related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting associate benefits issues, and the customer service aspect of benefits oversight.
Recent graduates from a 2 or 4-year Hospitality post-secondary program with an interest and aptitude to work in the Hospitality Industry or incumbent workers in a supervisory position within a hotel.
Ability to prioritize tasks and handle numerous assignments simultaneously.
Proficient in Microsoft Office and Internet applications.
Students majoring in Hotel Management preferred.
Read and interpret business records and statistical reports.
Use mathematical skills to interpret financial information.
Analyze and interpret established policies.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
Associated topics: alley, beach, gallery, hostess, luggage attendant, madison, mason, rapids, reservations, sunset
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.