Textura Client Service Representative-19000APGNo Visa Sponsorship is available for this position.
The Textura Client Service Representative provides first line support for the Textura Payment Management solution. Interaction with clients isover the phone and through our support portal. Our Client Services Representatives collaborate with other team members to resolve client needs. Along with these responsibilities, other duties such as assisting with training and other special projects will be assigned based on interest and initiative shown.
Responsibilities: Respond to questions, calls and requests from clients, and work with customers to fully understand, troubleshoot, and resolve their needs Report and track customer calls and issues using a support service desk tool Escalate customer requests as necessary to developers and consultants Test new functionality and processes for software solutions Lead web-based training for new users Assist with developing instructional content for training and training preparations for new hires
Education / Experience Associates degree; Bachelors degree preferred 3 years software support / call center experience Strong writing and communication skills Highly committed, flexible, productive and team-oriented Experience with a support service desk tool referred, but not required Ability to operate in a fast-paced environment with other project opportunity and priorities High level comfort of answering phones and emails Ability to work a flexible schedule that may include early or late shifts Position
Associated topics: call center, call center specialist, customer care specialist, customer service, customer service associate, internship, platform support, service, system support, technical support