Textura Client Service Representative-19000APNNo Visa Sponsorship is available for this position.
The Textura Client Service Representative provides first line support for the Textura Payment Management solution. Interaction with clients isover the phone and through our support portal. Our Client Services Representatives collaborate with other team members to resolve client needs. Along with these responsibilities, other duties such as assisting with training and other special projects will be assigned based on interest and initiative shown.
Respond to questions, calls and requests from clients, and work with customers to fully understand, troubleshoot, and resolve their needs
Report and track customer calls and issues using a support service desk tool
Escalate customer requests as necessary to developers and consultants
Test new functionality and processes for software solutions
Lead web-based training for new users
Assist with developing instructional content for training and training preparations for new hires
Education / Experience
Associates degree; Bachelors degree preferred
3+ years software support / call center experience
Strong writing and communication skills
Highly committed, flexible, productive and team-oriented
Experience with a support service desk tool referred, but not required
Ability to operate in a fast-paced environment with other project opportunity and priorities
High level comfort of answering phones and emails
Ability to work a flexible schedule that may include early or late shifts
Position Associated topics: call center, client, client service, customer care specialist, customer service, internship, phone, product support, system support, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.