Position Summary:The Executive Director, Family Welcome Centers Guidance, Community Partnerships and Standardization is responsible for systematizing and standardizing all processes employed by the Family Welcome Centers (FWCs). In addition, the Executive Director is responsible for coaching four or more FWC leadership teams and providing oversight support, and will supervise the Directors of Enrollment in the implementation of DOE enrollment policies. The Executive Director supports the Senior Executive Director of Family Welcome Centers in the vision and management of the FWCs, and the Senior Executive Director of the Office of Student Enrollment (OSE) with related work and sensitive case escalations. The Executive Director works closely with the Senior Director and Directors on the central FWC team on the development and implementation of policy directives, and collaborates with the Senior Directors/Directors of Admissions and other relevant central OSE staff on the creation of standard operating procedures and systems, as well as working with other NYCDOE offices and with the Borough/Citywide Offices (BCOs). Performs related work.Reports to: Senior Executive Director, Family Welcome Centers and Field ManagementDirect Reports: Directors, Assistant Directors, Guidance Counselors, and other leadership staff in the Family Welcome CentersResponsibilitiesCreate and maintain a Standard Operating Procedures for all enrollment-related policies, protocols, and procedures, including those for special populations.Identify areas of inconsistency in procedures and protocols across FWCs; develop and implement an action plan to standardize practices that create the highest-quality experience for families and stakeholders.Collaborate with the Senior Director and Directors on regulatory compliance and policy changes to ensure that accurate practices are implemented citywide.Supervise Directors of Enrollment and their teams in implementation of enrollment policy, including:directing principals in adhering to departmental enrollment and admissions policies and practices; andproviding professional learning and development to our Guidance Counselors to maximize customer service results for familiesworking collaboratively with other Family Welcome Centers to ensure the consistent and effective application of best instructional and operational practices.Analyze visit observations and staff feedback to clarify processes and protocols, and tailor professional development modules for Guidance Counselors.Create and maintain a feedback loop with the central OSE admissions teams so as to use trends of issues in the FWCs to recommend adjustments and improvements to the processes.Work with the Assistant Directors of Guidance, Guidance Counselors, and other FWC staff to improve communication and partnerships with colleagues in the Borough Offices, and with school personnel in schools to strengthen understanding of the work of OSE.Coach FWC leadership teams in effectively managing their teams, including delegation, time management, difficult conversations, de-escalating situations, navigating staffing issues, resolving conflicts, and leading teams through organizational change.Connect FWC Enrollment Guidance Specialist with Guidance personnel from Borough Offices and schools to develop relationships, and obtain and share information beneficial to the work of the FWCs.Support FWC leadership teams with implementation of professional development plan for Enrollment Guidance Specialists.From the lens of Guidance, recommend and guide the Senior Executive Director of FWCs in the visioning of the FWCs, with ongoing review of ways to improve the overall functioning of the organization.Provide oversight and support for four or more FWC leadership teams, helping them navigate the NYCDOE and other organizations and agencies to establish and develop relationships and to act as a resource for partners.Serve as a senior escalation point person on issues pertaining to enrollment.Qualification Requirements:MinimumMust currently possess or will possess by date of hire, New York State certification as a school district administrator (SDA) or school district leader (SDL). Please Note: We do not accept internship certificates.PlusMinimum of three (3) years of responsible full-time managerial, administrative or supervisory experience in the areas of student enrollment (general education and/or special education), pupil personnel services, high school admissions, elementary and middle school admissions, early childhood admissions, gifted and talented programs, Public School Choice, and/or student support services.Note: Some evening and weekend work and travel is required.PreferredTen or more years of experience as a school principal or high-level educational leader.Strong results-oriented and quality performance work ethic.Capable and detail-oriented multitasker; able to prioritize and remain professional in demanding situations.Fluency in operational efficiencies and experience producing high-quality results with few resources.Experience managing teams and using strategies to develop staff and obtain results.Superior ability to prepare written documents and to make presentations clearly and concisely.Excellent ability to work on a team and with various stakeholders effectively.Strong organizational, interpersonal, and communications skills.Experience managing a complex, multifaceted organization.Excellent ability to provide services in the context of a program that is borough- and citywide in scope.Familiarity with Microsoft Office, including Excel, Word, PowerPoint, and Office 365.Familiarity with Automate the Schools (ATS), Service Cloud, and MySchools.Salary: $125,256+Please be sure application includes a resume and cover letter.Applications will be accepted through August 15, 2019at 3pm.Please Note:The filling of all positions is subject to budget availability.AN EQUAL OPPORTUNITY EMPLOYERIt is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Associated topics: executive, executive vice president, front office, general management, manager iv, overall, regional director, regional manager, regional vice president, state president
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.