Customer Services Representative - Canonsburg

  • Canonsburg, PA


: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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General Position Description:

Responsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies and centers in a Call Center environment.

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.
  • Position Requirements


  • One (1) to three (3) years of healthcare billing or Call Center experience preferred. High School graduate or GED required. Ability to work evenings and weekends.
  • Must possess strong conflict resolution skills and ability to handle complex issues in difficult situations.
  • Skills in developing and maintaining effective relationships with patients, third party payors and other members of the MedExpress team.
  • Organizational skills and ability to multi task in a fast paced environment.
  • Must be able to work independently, and communicate effectively using appropriate grammar, vocabulary, and word usage.
  • Working Relationships:

  • ?Will interact with all employees of the Billing department on a regular basis as well as other cross-functional team-members at the Administrative Offices.
  • Principal Duties and Responsibilities:

  • Works with patients, insurance carriers, or other areas of the billing department to resolve billing inquiries received via phone, mail and E-Mail communications.
  • Responsible for maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc
  • Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient experience..
  • Maintain confidentiality of patient diagnostic and treatment information with focus on HIPAA guidelines and strong customer service skills.
  • Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, etc.

  • Associated topics: agente de servicio al cliente, clerk, coordinator, customer service representative, customer service specialist, internship, rep, service, system support, telephone

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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