Looking for a Help Desk technician with hybrid MacOS experience, and is adept with Active Directory. Preferably with a basic knowledge of network protocalls. JD Below Duties Help new hires and existing staff with computer setup Assist with Data transfers for computers that need repairs Diagnose hardware issues Asset audits Utilize Zendesk Ticketing System Deal directly with requests and complaints alike and escalate where necessary Currently enrolled in a degree program focused on Information Systems or related technical major and returning to that program after the completion of the internship Experience using and troubleshooting MacOS and Windows to research potential issues fixes independently before asking for assistance Strong written and verbal communication skills Ability to collaborate and coordinate with people at all levels within the organization Detail oriented and organized Customer service oriented personality Associated topics: client, help, help desk, information technology, support, support analyst, technical, technical support, technician ii, technician iv
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