• Furnished Quarters, LLC.
  • $41,655.00 -64,540.00/year*
  • New York , NY
  • Customer Service/Call Center
  • Full-Time
  • 172 W 104th St

Company Overview

Furnished Quarters is the largest, independently owned and operated suppliers of global temporary housing, offering over 100,000 fully furnished apartments in more than 800 cities worldwide.

Headquartered in Manhattan, the company offers a core inventory of 1,500+ stylishly designed, strategically located, and completely furnished apartments in New York City, White Plains, New Jersey, Massachusetts, California, and Connecticut. Through formal national and global partnerships, we offer access to a wide portfolio of furnished apartments around the world.

Job Summary

The Guest Service Specialist is responsible for processing all guest service requests in any location, globally, serviced by Furnished Quarters; coordinating with appropriate Furnished Quarter s departments, completing daily assigned tasks, and ensuring that all core market and non-core market requests have been handled to the guest s satisfaction. The Guest Service Specialist must be detail-oriented and highly organized, with the ability to multi-task.

Essential Functions

  • Responsible for creating arrival experience for guests to include all pre-arrival preparation.
  • Provide superior customer service to guests/clients and resolves all service requests and deficiencies.
  • Maintains relationships with assigned partners and properties to assist with facilitating guest needs and apartment maintenance and upkeep effectively.
  • Manages the departure process with guests, Accounting and utility providers.
  • Participates in the on-call after-hours program.
  • Ability to report to the assigned primary office location to complete work assignments.
  • Qualifications and Skills

  • Bachelor s degree in Hospitality or related field preferred.
  • High School Diploma or equivalent required.
  • 1 - 2 years previous guest service related experience.
  • Experience in the hospitality, apartment management or the real estate industry is preferred.
  • Exceptional communication skills.
  • Experience with Microsoft Office (Outlook, Word, Excel).
  • Strong business writing acumen.
  • Flexibility to work schedules to include evenings and weekends as dictated by business and operational demands.
  • Participates in the On-Call, after-hours program.
  • Benefits and Perks

  • Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching.

  • Associated topics: answer, call center associate, call center representative, customer service, customer service representative, customer service specialist, platform support, product support, service agent, system support

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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