Client Services Representatives are the primary day-to-day communication link to DPJ's retail clients. They provide the customer service and logistical oversight associated with all travel for retail clients.
* Provide exceptional customer service to all internal and external clients * Develop and maintain excellent relationships with all clients, both new and existing * Answer incoming calls and emails in a timely and accurate manner * Arrange private travel for all retail clients in the DPJ scheduling system * Arrange passenger logistics including catering, ground transportation, or similar * Develop and maintain passenger and company profiles for all retail clients * Know and explain the terms and conditions of DPJ contracts as necessary * Maintain current knowledge of company aircraft fleet and product offerings * Continually improve departmental processes and procedures * Provide backup coverage for other DPJ Departments as requested by the Director of Client Services or higher authority * Perform other duties and/or special projects as assigned by the Supervisor of Client Services or higher authority
* High School diploma or GED required * Excellent written and oral communication skills * Ability to establish and maintain long-lasting internal and external working relationships * Ability to multi-task and prioritize several different tasks at once * Demonstrate a high level of self-motivation and willingness to continually learn * Ability to work in a team/office setting * Proficient in Microsoft Word, Excel, and Outlook * Ability to work a flexible schedule, which will include nights, weekends, and holidays
* Experience speaking with the affluent or servicing high dollar accounts * Bachelor's degree or relevant experience in customer service, aviation, or related field
To ensure a safe environment for all, we require a drug screening, FBI fingerprinting check and a 10-year background check.
As an equal opportunity employer, Delta Private Jets recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
Associated topics: client service, customer care representative, customer care specialist, customer service, customer service associate, customer service specialist, internship, service specialist, technical support, telephone service representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.