At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career thats a perfect fit.
Were looking for people with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.
Now Accepting Applications for Customer Service Representative
The Customer Service Representative (CSR) is responsible for providing professional and unsurpassed customer service to each of our Davids Bridal customers. The CSR is the first point of contact for our customers, and in this role, the CSR will provide relevant information about Davids Bridal products and services, respond to all customer inquiries, and provide a friendly and encouraging checkout experience.
Our most successful CSRs are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that enter our stores.
If you would like to be part of a dynamic team, start the process as our customers dress for the most important days of their lives, and earn a competitive income, we would love to discuss your future at Davids Bridal.
Our store will host interviews over the next two weeks.
Customer Service Representative Responsibilities:
Greet each customer that enters the store with courtesy and professionalism
Register brides, bridesmaids, and special occasion customers
Inform each customer of our return/exchange policies, benefits of our vendor programs, and Davids Bridal Credit Card
Assign customer to consultants using the Customer Service Chart
Point of Sale
Provide an efficient and friendly checkout experience for customers
Wrap and package purchased merchandise and present it to customers
Maintain responsibility for cash register and cash balancing
Prepare for all upcoming appointments by printing the customers profile and favorites prior to her appointment time
Sell dresses by fully dressing and accessorizing bridesmaids, flower girls, mothers of the bride/groom, quinceaera, damas, prom customers, and other special occasion shoppers for their events, as needed
Maximize sales and customer satisfaction by providing superior service, each time the customer visits, regardless of the purpose of her visit, as needed
Explain services provided by the alterations department to the customer and how alterations can play an important role in enhancing the dress for the event, as needed
Other Duties and Responsibilities:
Assist in maintaining clean fitting rooms
Ensure all merchandise presented to the customer is in first-quality condition
Retrieve dresses from stock room for returning customers
Maintain housekeeping standards in the store, including floor recovery, vacuuming, dusting, straightening of merchandise, and upkeep of common areas
Follow-up with customers regarding special orders, overdue layaways, and completed orders
Process all inbound and outbound freight, check-in all merchandise, and utilize the UPS system to process all shipping, transfers, and special orders to and from the store
Ability to lift and/or move up to 10 pounds, climb, balance, kneel, crouch, bend, twist, and stand
Part Time Available
Generous Employee Discount After First Pay Period
Associated topics: call center representative, call center specialist, client, coordinator, customer care, internship, service, service specialist, technical assistant, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.