Technical Client Service Representative ? Xtime, Mission, KS This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues.? This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.? Your technical and interpersonal skills are critical to success in this position. Specific Responsibilities As a Technical Support Specialist, you will represent X-Time in customer communication via phone and email to assist customers in resolving technical issues Demonstrate strong interpersonal and communication skills, while working with diverse audiencesExhibit personal responsibility, accountability, and teamworkTroubleshoot difficult problems with either the customer?s configuration, our software, or ?vendor integration pointsProvide one-on-one training to new and existing customers as needed while working on support ticketsIdentify and resolve issues that prevent users from utilizing our softwareProvide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue statusMaintain strong working knowledge of released productsMust have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed ? Travel Required: ?Minimal Travel Required. Qualifications: Required Qualifications Must be flexible to work any shift during business hours, currently Monday -? Friday 6am -7pm Saturday 8AM - 5PM (hours subject to change to meet business needs).? Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed Must have excellent written and verbal communication skills ? education requireD High School Diploma or GED ? PREFERRED QUALIFICATIONS Ability to analyze, troubleshoot, and document issues related to system performance and functionality Experience supporting online products and services Experience using web developer tools to troubleshoot website problems.? Ex: Chrome, IE, Firefox, and etc. Experience supporting mobile devices such as IOS and Android ? PREFERRED EDUCATION: College degree preferred; at a minimum Associates Degree or Technical Certification or commensurate work experience. About Cox Automotive Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company?s 34,000-plus team members and family of brands, including Autotrader?, Clutch Technologies, Dealer.com?, Dealertrack?, Kelley Blue Book?, Manheim?, NextGear Capital?, VinSolutions?, vAuto??and Xtime?,?are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20?billion.? www.coxautoinc.com Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual?s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations:? Cox accepts resumes only from agencies with which we formally engage their services.?? Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. ?
Associated topics: agente de servicio al cliente, answer, associate, client, customer service, customer service representative, internship, service specialist, support, technical assistant