Client Services Rep

Compensation

: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



A Reputable local facility is seeking a Client Services Representative to join their team. This is an administrative role with Monday-Friday business hours. Compensation is based upon experience, $14-18 per hour.

Responsibilities:

  • Experienced with payment processing; placements; recall of accounts; remittances, etc.
  • Answer all Client inquiries regarding account.
  • Review responses and status accounts accordingly.
  • Answer in-bound calls and communicate with Clients.
  • High level of confidentiality and security of sensitive information.
  • Assist in special projects, including working with other teams in our organization.
  • Place the utmost importance on professional and friendly written and oral communication.
  • Responsible for follow-up with clients who have not responded to dispute issues, placement questions, or other matters needing a timely response.
  • Train and introduce new clients and/or new users to the Client Access Website.
  • Update and maintain client database.
  • Developing strong and reliable relationships with individual clients.

Competencies:

  • Professional demeanor.
  • Excellent written and verbal communication skills.
  • High detail orientation and accuracy.
  • Role model with ability to contribute to department development.
  • Must have excellent follow up and organizational skills and be willing to describe techniques used. Minimum 5 years of strong Administrative experience.
  • Must be proficient in Microsoft Office 365 products such as Excel, Word and Outlook.

Compensation based on experience plus commission/bonus program and strong benefits.

Position Full time - Monday through Friday, some overtime required.



Job Requirements:

Associated topics: call center representative, client service, csr, customer service, customer service representative, service, service agent, system support, telephone service representative, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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