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We are Aarons - an industry leader in the salesand lease-to-own retailer known for quality brand names and superior customerservice. We provide our team members the opportunity to reach their fullpotential in a team-oriented, high-energy, recognition-based environment withcompetitive pay and benefits. This is much more than a job It is a careerwith purpose.
Aarons Customer Service Representatives drive sales by providing a welcoming,supportive customer experience unmatched in our industry. They help bring ourcustomers one-step closer to their goals of ownership and are critical to thesuccess of our stores. As a Customer Service Representative, you will supportin-store, telephone, and direct marketing sales, assist with merchandising, andprocess renewal payments.
Skills for Success
Customer Service Representatives thrive in a fast-paced environment and arepositive and professional problem-solvers motivated to do whatever it takes tohelp our customers achieve their goals. Customer Service Representatives canconnect and relate well to people, listen attentively, explain things simplyand easily. Like all Aarons team members, they share our purpose and passionfor making a real difference in the lives of others and the rewards that come fromcreating strong personal connections for life.
Assist customers on the showroom floor
Accept and process customer payments
Direct customer opportunities to the SalesManager as it relates to service and sales
Maintain the appearance and organization of thecustomer transaction counter
Assist in the maintenance of the showroomincluding but not limited to cleaning, organizing, and organizing merchandise
Maintain regular mailing campaign to driverevenue and partner with sales manager on sales campaigns
Input customer information for new leaseagreements purposes
Update customer information and account statuses
Answer incoming phone calls and route to theappropriate team member
Meet and exceed daily, weekly and monthly salesgoals
Process order forms and references
File and maintain customer folders and customerfiles
Any other reasonable duties requested bymanagement
At least 18 years old
Ability to work schedule of hours varying from 8am to 9 pm
High School diploma or equivalent preferred
Strong organizational and communication, bothverbal and interpersonal skills
High energy with the ability to effectivelyperform all functions of the store and multitasking effectively
Ability to assist with lifting up to 50 lbs.without help and up to 300 lbs. with the assistance of a dolly
General product knowledge preferred
Maintain a professional appearance
Proficient computer skills and telephoneetiquette
Strong sales skills in person and via telephone
Uphold the Aarons Brand and protect companyassets
High level of energy in the workplace
Team members enjoy access to career training and advancement opportunities, andrewarded with competitive compensation and a comprehensive benefits package,which includes:
Paid time off including vacation days, sick daysand holidays
Medical, dental & vision insurance
401(k) plan with company match
Flexible spending accounts
Stock Purchase Plan
Team Member purchase discounts
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Associated topics: call center associate, customer care associate, customer service associate, customer service specialist, intern, internship, service, support, technical support, telephone * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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