Customer Service Representative - Ewing Township

Compensation

: $33,395.00 - $60,800.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Date posted

09/13/2019

We are Aarons - an industry leader in the salesand lease-to-own retailer known for quality brand names and superior customerservice. We provide our team members the opportunity to reach their fullpotential in a team-oriented, high-energy, recognition-based environment withcompetitive pay and benefits. This is much more than a job It is a careerwith purpose.

Aarons Customer Service Representatives drive sales by providing a welcoming,supportive customer experience unmatched in our industry. They help bring ourcustomers one-step closer to their goals of ownership and are critical to thesuccess of our stores. As a Customer Service Representative, you will supportin-store, telephone, and direct marketing sales, assist with merchandising, andprocess renewal payments.

Skills for Success
Customer Service Representatives thrive in a fast-paced environment and arepositive and professional problem-solvers motivated to do whatever it takes tohelp our customers achieve their goals. Customer Service Representatives canconnect and relate well to people, listen attentively, explain things simplyand easily. Like all Aarons team members, they share our purpose and passionfor making a real difference in the lives of others and the rewards that come fromcreating strong personal connections for life.

The Work

Assist customers on the showroom floor

Accept and process customer payments

Direct customer opportunities to the SalesManager as it relates to service and sales

Maintain the appearance and organization of thecustomer transaction counter

Assist in the maintenance of the showroomincluding but not limited to cleaning, organizing, and organizing merchandise

Maintain regular mailing campaign to driverevenue and partner with sales manager on sales campaigns

Input customer information for new leaseagreements purposes

Update customer information and account statuses

Answer incoming phone calls and route to theappropriate team member

Meet and exceed daily, weekly and monthly salesgoals

Process order forms and references

File and maintain customer folders and customerfiles

Any other reasonable duties requested bymanagement


Requirements

At least 18 years old

Ability to work schedule of hours varying from 8am to 9 pm

High School diploma or equivalent preferred

Strong organizational and communication, bothverbal and interpersonal skills

High energy with the ability to effectivelyperform all functions of the store and multitasking effectively

Ability to assist with lifting up to 50 lbs.without help and up to 300 lbs. with the assistance of a dolly

General product knowledge preferred

Maintain a professional appearance

Proficient computer skills and telephoneetiquette

Strong sales skills in person and via telephone

Uphold the Aarons Brand and protect companyassets

High level of energy in the workplace


Rewards
Team members enjoy access to career training and advancement opportunities, andrewarded with competitive compensation and a comprehensive benefits package,which includes:

Paid time off including vacation days, sick daysand holidays

Medical, dental & vision insurance

401(k) plan with company match

Flexible spending accounts

Life insurance

Disability benefits

Stock Purchase Plan

Team Member purchase discounts


Associated topics: call center associate, customer care associate, customer service associate, customer service specialist, intern, internship, service, support, technical support, telephone * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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