PositionTitle: Customer Service Representative
Reports to:Branch Manager
1. Organizesthe clerical functions of thebranch.
2. Providesdirect customer service to loanand sales finance customers.
3. Compiles andmaintains records of loan transactionsand branch activities.
4. Performsa wide variety of clerical duties, utilizing his/her knowledge ofsystems and/or procedures.
5. Conductssolicitation and collectionof customer accounts.
SCOPE OF RESPONSIBILITES ANDESSENTIAL FUNCTIONS:
The CSR is responsiblefor all daily solicitation, cash control, processing of loans and sales financeapplications, correspondence, completionof loan documents, and maintain other clerical functions of the branch.
This person alsoassistsin working assigned delinquencies.
The CSR must develop a thorough knowledge of Company policiesand procedures anddevelop and maintain technicalskills such as: operate standardoffice equipment, computerterminal, copiers, calculators,be able to handle and count cash,and type accurately and proficiently.
Demonstrate theability to analyze relevant information and apply individual judgment tocompany policies. Comply with these policies, laws, regulations and procedures,and operational standards
PERSONAL REQUIREMENTS (if any):
Must be able to read, write, speak, and understand English well
The CSR has vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all types of customers. This includes collections, as well as the development of new business
Problem solving and reasoning abilities are also important in maintaining the very best customer care
The CSR must be honest and fair with all customers and employees. This person should have strong personal attributes such as a high energy level, positive outlook, and integrity in all relations with customers and the community.
This person should be a team player and assist other employees to reach the common goals of the branch office and be expected to perform other work related duties as assigned.
A CSR should be self-motivated and take initiative to accomplish both personal goals and branch objectives
Must possess a valid driver s license and have access to the use of and ability to operate a personal automobile
EDUCATION AND EXPERIENCE:
Must have a high school diploma or equivalent
Ability to meet current licensing requirements of various federal and state regulators and insurance companies
Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.